The client had built a sophisticated document processing product that transforms the customer experience around submitting documents as part of a workflow. Key capabilities included collecting documents from diverse sources, processing unstructured content, performing data extraction and classification, handling escalations, and recognizing handwriting using machine learning techniques.
As the product matured and release velocity increased, the company faced a critical gap: they had no dedicated QA infrastructure or stable quality engineering process. Testing was inconsistent, release automation was absent, and the team lacked the internal expertise to build a maintainable, scalable framework from scratch — especially one capable of covering desktop UI, web UI, mobile, and API surfaces simultaneously.
They engaged Software Development Technologies (SDT) to become their embedded quality engineering partner.
SDT established a proactive quality engineering process from the ground up, integrating static analysis, code coverage, and in-sprint acceptance test automation across both API and UI layers. The engagement spanned two years, with SDT providing functional testing services, qualified test resources, test management strategy, and a stable continuous release process.
Built a scalable, maintainable Keyword-driven test automation framework covering Desktop UI, Web UI, Mobile, and APIs in a single unified approach
Integrated automated regression test assets directly into the client's CI/CD pipeline for continuous quality assurance
Performed exploratory functional testing across all releases to surface defects not caught by automated suites
Resolved complex technical challenges — including non-standard GUI objects and application timing issues — to keep test assets current as the product evolved
Developed a comprehensive Keyword regression test library reusable across all future releases
Instituted a stable, repeatable quality engineering process that the internal team could own after the engagement
SDT's Keyword-driven test automation framework — the primary deliverable, custom-built for the client
Keyword regression test library — the reusable asset library developed during the engagement
Static analysis — referenced as part of the quality process
Code coverage — referenced
Desktop UI
Web UI
Mobile
APIs
"The client benefited from SDT's deep testing expertise and successfully instituted a stable quality engineering process — with test automation assets that improved overall product quality and accelerated release velocity."
SDT Engagement Summary
SDT Engagement Summary
Document Processing SaaS — 2-Year Partnership
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